We understand the long wait times spent trying to contact us has been frustrating and we are working on assisting as many customers as possible. They won’t resolve this, or give me my money back. How is this acceptable? We can help out with the RMA there if you needed help getting that set up still. A few days later got an email to confirm my address(figured it was because I was in Canada) they gave me a number and their business hours, 3 days of calling 50+ times throughout each day and only got “the line is busy” Tried reaching someone on Reddit with no luck, tried their discord but they wouldn’t let me do anything till I made another ticket. Absolute worst customer service I've ever seen.How can they have nobody answering their phones? This page was last edited on 21 February 2021, at 15:39. I’m sure they will be seeing a lawsuit soon. (No, they don't. Hey Tale, sorry to hear this. In 6 weeks i haven't gotten an email since the day i bought the pc from them too... $hits too crazy. We would be happy to help you out if there were issues regarding your order. Ordered on January 1st and its February 9. Element TV codes for Dish Network universal remote controls: 3 digit codes (20.1-21.1) for 20.1 & 21.1 Dish remotes. No reply on the cancellation, of course; I'll take it up with my credit card company. Hi Leng, sorry about the delays here. Their customer service is disgusting, Don't ever buy from this company, they're building PC's to fail right around the end of your warranty. Wouldn't you think the shut down would be 95 or at least 100? I have a feeling it is going to be a very bad day. Please be patient as we work to handle each and every customer as soon as possible. Basically the majority of this computer, approx $700+ worth of parts.Costco and myself have both reached out to iBuypower as this is under their warranty. You notice how it's the same stock answer for every complaint? Set up RMA to return for fix. When I tried to activate windows I was given a message that Windows 10 Pro was installed on the PC, but the license was for Windows 10 home and that activation was impossible.I thought to try a clean install from the recovery drive I had purchased with the PC, but it also has Windows 10 pro. Sooo... What temperature is this set at to shut down through BIOS as a failsafe? Anyway we are missing wi go antenna. I decided to put more money into this because I wanted it to last and it didn't last 10 months even. Keith "NAF" Markovic (born November 24, 1997) is a Canadian professional Counter-Strike: Global Offensive player who currently plays for Team Liquid. They tell me my pc should be ready or being processed already and that orders they got after mines was bought have already been processed but mines wasn't. So iBUYPOWER goes back and forth with emails, but will not answer phone calls, or can't because they only have a limited number of calls. We would love to take another look for you so when you can please reach out to our discord at http://discord.gg/ibuypower. Cant get ahold of anyone. Will forward this to the internal team so similar situations get proper communication. When I first received my custom PC from iBUYPOWER around end Feb/early March 2020, it already had some weird audio popping and the 1TB hard drive said it was around 600GB Full in less than 2 weeks of Owning. Hey Calab, sorry to hear this. No response via email nor by phone. Hey Bob, sorry to hear this. I gave them a couple days to note they received such an expensive piece of equipment on the ticket, and when they didn't I contacted the guy on Reddit once more. The "fix" is to use their "Advanced RMA" system, where you pay for spare parts, they take weeks to ship them, and they pinky-promise to refund you if/when they get the broken part from you, but only if they deem it not damaged by you. Make sure you provide the order number, full name, and reason for contacting us :) Looking forward to hearing from you. Hey Kenneth, sorry to hear this. I did not receive the funds back on my card, so I reached out again on 02/08. I understand we're all busy, but this is unacceptable. Finally got a hold of someone via phone call. When in doubt, slow down. 2 stars because the customer service was helpful and they made sure I got a working computer, but still bad to have 2 brand new computers shipped with issues. We would be able to help put in a RMA request via Discord at discord.gg/ibuypower - head over to the #support channel for instructions on how to open a ticket. Take A Sneak Peak At The Movies Coming Out This Week (8/12) “Look for the helpers” – … Also, the RMA that was previously set up without my consent was set for the wrong part. Tried to contact technical support to get this thing working and they don't even respond. Nearly 3 months in with another month to apparently wait. A complete scam. I had ordered solid black.Upon initiating setup I was prompted for my Microsoft email address, which I could not enter on the keyboard I purchased with the PC as the 2 and @ key simply doesn't work. Would not recommend, 0/10. Whilst the components that go into the design of this PC are considered low-end, they still provide some of the best price/performance in today’s market. I was told it was for fans and not the CPU Liquid Cooler that is the "known issue". I called multiple times, repeatedly, over several days and could not get through. We are sorry to hear that you had trouble reaching out, and we would love to hear from you, please reach out to us via discord discord.gg/iBUYPOWER. Finally got an answer in an e-mail where their support stated that the CPU Cooler was a problem. Waited 2 months for my computer to come in which was way more then what the estimate was which fine because it was the holidays and covid. Honestly wished I spent a bit extra for the pc and just went with a different company, Customer service has been an absolute $hit fest. Hey there, if you need any assistance we provide additional customer support over at our Discord at discord.gg/ibuypower - the #support channel in our Discord has instructions on how to open a support ticket. I sent multiple e-mails with no answer for about a week to their tech support email. As far as I know it could've been since the beginning of owning this and it just didn't overheat to the point of shutting down until it was too late. OLD PC (PRE BUILT): Processor : 8th Gen Intel® Core™ i7-8700K Powerful six-core, twelve-way … I don't think i need to say anymore. They took the money tho? I finally got into the queue and eventually talked to someone.She said I can either do a wire transfer or cancel the order and do another order with a different payment option. He also sent me a replacement keyboard.Neither the tech specialist nor the sales associate I spoke with were willing to do anything about the faulty $60 Lumi Led Lighting Kit or the incorrect color $40 cable insulation. Not to mention california orders don't need express shipping because they ship in a day according to all the customer supports i've talked to. Another option to get into contact with us would be through Discord at discord.gg/ibuypower - we understand this is different from our traditional forms of customer support, however we do provide support over Discord as well. Head over to the #support channel on instructions on how to open up a ticket. Also if I ship it there and they can't replicate the problem they will charge me for looking at it, also for return shipping... but will not ship it until all that has been paid in full. It looks like your order has just been sent to shipping, so should be sent out soon. Hi Rhysand, sorry about the delays here. I am not the only person with this exact same issue. Keith "NAF" Markovic (born November 24, 1997) is a Canadian professional Counter-Strike: Global Offensive player … What a mistake my assumption was. The customer service/tech set up an RMA I specifically said not to set at the time. Once there, go ahead and reply to the iBPSUPPORT bot. I don't even know what the shut down is set for because it wasn't shutting down when I was seeing 110+C temps before I shut it down myself. So I tried calling several times, their phone lines only go to a busy signal. Why is this temperature set so damn high before it shuts down, when the highest operating temperature for my CPU is 95C based on what the manufacturer says? I decided to purchase and with a heavy heart I wish I didn’t. Neither of those things happened, so she had to spend another 10 hours on hold over the course of 2 days to contact them again. As for the shipping times, that depends on FedEx and where in California the order is being sent to. That way, you’ll have some recourse if things go awry.Be wary of unsolicited email. Whats the deal? 1 star for this company. I dug around in the garage for a bit and found an old keyboard.After setup I wanted to customize my desktop. Redacción BLes– A partir de enero de este año, entró en funcionamiento una orden ejecutiva del expresidente Donald Trump que obliga a los hospitales y las compañías médicas a publicar los precios de los … Do not let them extend your order past 60 days, for any reason, if you experience issues without contacting your lender or bank!!! Well, iBuyPower declined the payment saying it was high risk in an email. I finally got them to cancel one of the orders that was on my card due to the site error. They couldnt care less to lose the business. Now finally got on hold with a call last time I waited 2 hours on hold so hopefully they do not close before they get to me. Shop iBUYPOWER Gaming Desktop Intel Core i7-9700K 16GB Memory NVIDIA GeForce RTX 2080 SUPER 1TB HDD + 480GB SSD Black at Best Buy. I had barely installed anything that wasn't pre-installed so why was this so full? Once it came in my gpu was bad and does not work and confirmed this with best buy geek squad also. Because your company put "known" bad parts into my custom PC. A buddy of mine suggested Ibuypower when I told him I was looking to upgrade my system. Element TV codes for Dish Network remotes. Or at least inform your customer of the issue so they can make an informed purchase. If you still needed assistance with this order, you may send an email out to nicholas.salgado@ibuypower.com - please include your order#/RMA #, first/last name, and reason for contact. Ordered my pc on November 20 thinking I’d beat the Christmas rush by a bit, they took my money no problem, then didn’t hear anything from them. Was to be expected. Houston police car chase today. Please inform us if you are still in need of assistance, we want to make sure your system is up and running. If I could give them 0 stars I would. Every time ibuypower team has FAILED ME, and it's worse than that - if they had told me "you are on your own", I could live with that, and at least I wouldn't waste weeks hoping they would help me.I rarely write negative reviews online, but it would be better and healthier if this company wasn't in the business anymore, leaving customers with terrible "custom built PC" experience. I was on hold for two hours then finally got through only to be hung up on. My credit card company said they will dispute the charge if it doesn’t fall off.“Americans lost more than $900 million to fraud in recent years — and wire transfers are the biggest culprit.”“How to keep safe from scammersAvoid becoming a victim of a wire transfer scam by following a few basic tenets:Never wire money to strangers. Maybe its cause its after the holiday seasons after all their big sales but this $hit is too insane... and they scammed me of 24$ for “3 day express shipping”. Hey Ant, sorry to hear about your recent experience. Esports Championship Series Season 5 - Finals, StarLadder & i-League StarSeries Season 4, "NAF earns SuperNova CS:GO Malta MVP award", https://liquipedia.net/counterstrike/index.php?title=NAF&oldid=1843724. It has missing screws and things mounted in the wrong places. And thats saying ALOT. Ive emailed their customer support too almost three weeks ago and havent gotten a single response. Please read!I ordered October 6th, 2020.Quoted 3-4 weeks for delivery.It took over a month to get the computer shipped out, over 7 days of which it sat waiting for someone to actually just ship it.When I tried to call over this, I realized that reaching them by phone is near impossible.Instead I had to deal with a guy on Reddit that works for the company. And won’t ship the product?!! Our RMA process takes about 1-4 weeks (whether it's the advance swap with the prepay charge or a regular part swap), but can check this out for you to make sure it is on track. Who knows how long it will continue to work after putting out shipping? I hope that others have a better experience. Ordered a computer and expected delays due to the holiday season and COVID. Sooo... you want me to pay to ship my PC to you, you also admitted you just try to repair the part not just replace it, and there may still be other problems... just because it's running doesn't mean it's fixed. Machine finally arrived mid January with the gfx card not seated. If you still need assistance please reach out via Discord at discord.gg/ibuypower - head over to the #support channel for instructions on how to open a ticket. The 3-day shipping will be applied once shipped. Price Match Guarantee. they seemed legit. Every time i've called its been the same $hit waiting up to an hour and multiple times even 2 hours. Get all of Hollywood.com's best Movies lists, news, and more. Talked to someone on the phone said that it was going to take around 2-3 weeks to get a replacement and send it back. Ordered a snowblind case, forever ago. Under any circumstances.Pay by credit card. I have had the PC for 6mo and I am going to most likely have to rebuild this thing from the ground up. joined their discord and also sent in a ticket shortly after christmas, it wasn't till mid Jan where one of their bots sent me an email to opt out of the purchase. Ive called many times (probably my 6 or 7th time being able to reach them) each time being very difficult to call in because there is a super long line for the call or they wont let u call in because its full. Amazon Canada Our best custom-built gaming PC for under $400 is an excellent example of good gaming performance on a strict budget. I did NOT put a 600W power supply along with a Geforce 3090. We appreciate the review and feedback. Do not trust this company and go elsewhere. They just did a very poor job with this order and it's ultimately going to cost me money to fix the mistakes they made because it is cheaper than shipping it back to them to fix.I was thinking about bumping up the rating..... but having to eat $100 for the Leds and Cable wraps combined with the fact that I have to take my brand new PC to the shop and leave it and pay to have a drive installed is enough to warrant a one star review.....-----------------Original Review Below:---------------------------------I ordered a $5700 computer from ibuypower.The computer was ordered on cyber Monday and guaranteed to be delivered by Christmas. I went back and forth with emails for weeks. Their gaming PC won't post, board says CPU error right out of the box brand new. This PC is the most expensive thing I've bought aside from my car. While on hold i try many times to see if the customer support dude is still there but i've been sitting on the call for like 50 mins and 40 minutes on hold.... so i call back in. This is ridiculous. I am almost positive iBuyPower runs a campaign to get false or disingenuous positive reviews, because they have wholly committed blatant fraud on my, and other customer's orders. I had purchased a pre built ibuypower TRACE941 a couple years back when i first entered the PC world and figured since i'm fully emresed in this world i needed to properly build my own PC and move on past the pre built PC i had. And got out on hold for another 20 minutes, but at least that guy came back and helped... this was just my experience with ibuypower customer support today. Since I purchased the $2500 desktop with them, I had three different issues, and every time their support was worse than bad. Assuming reddit is correct and Friday was just a gamma squeeze instead of the short squeeze, this thing could make history. Their replies to these complaints on Trust Pilot are jokes. Today was when i've had it. They ignore their problems and just hope they will go away. Update 2 - I was really ticked off about the LED strip so I tried contacting them again. The "-FLY" suffix that NAF often uses behind his alias is a reference to Joshua "BRUNDLE-FLY" Switzer, a, Was ranked the 6th best player of 2018 by, Was ranked the 7th best player of 2019 by, Was ranked the 4th best player of 2018 on. We do our best to ensure the systems get sent out as perfect as possible, but unfortunately these issues can still arise after being shipped. $hit has been 6 week wait and they haven't even processed my order. This company is a scam and their service is the WORST. Honestly the CPU is probably the most expensive component of the computer. Will forward your feedback to the internal team, thank you for the review. © 2021 Trustpilot, Inc. All rights reserved. 773 567 627 568 505 535 591 575 669 914 723 571 506 724 659 902 772 922 672 500 328 908 666 828 143 156 554 123 … She spent 4 hours a day on hold for 3 days before giving up, but on the fourth day she got thru. They're exploiting their customers and people who just don't know any better. They expect me to pay shipping there, the last time I shipped a PC it cost over $200 and this one weighs much more and is larger. They said “I didn’t have the right billing address”. They do a terrible job at building these with the absolute cheapest parts, and a 5 year old can to a better job at routing and securing the wires. Broken computer, and no customer service to help, This company is a scam and the worst service ever, They dont care about your business right now, Faulty GPU, Followed by Faulty Mobo, Finally working well. Are you kidding me???? No updates were given or posted on my account. I get that companies are busy, but if they are so busy you can’t get through by phone and email to the support team may be an indicator on how well the product actually does. My personal take is to just build one, if you don’t know how find a good PC shop, you will probably get way better service. Thank you for your feedback, will forward it to the internal team. Hello, I got a 2550x1440 144hz g-sync monitor. Spoke to another guy. Thank you for the review and feedback. Absolute worst customer service I've seen in my life. I am ticked off that the PC feels more like a problem than anything else...However, all the parts are there and everything is mostly assembled. If you look at BBB they must have an issue doing the same there, because they hate BBB and it reflects 1 star.Stay away from this company, it is a scam. Understandable that this is super frustrating since both orders were cancelled without contacting you first. Gracias a una orden de la era Trump, la gente ahora sabe por qué la industria médica es tan cara. I am using GTX 1080 SLI. It'd be millions of retail investors (combined with a billionaire in Ryan Cohen who probably owns more GME than all of reddit combined) screwing over a multi billion dollar firm. Glad to hear the PC is working now. I am really angry that they are so unconcerned about my $100 worth of Leds and Cable wraps. América 02/23/21, 21:39. I don't even leave reviews, but felt it necessary to leave this one thanks to the complete lack of communication and then very poor management of my order. Also, what about how long will my CPU last after being overheated for who knows how long. Shop iBUYPOWER Trace MR Gaming Desktop Intel i7-10700F 16GB Memory NVIDIA GeForce GTX 1660Ti 6GB 480GB SSD + 1TB HDD at Best Buy. We understand this is different from our traditional support, but we have this option so we can help out as many customers as possible. First issue was with the side-panel, second with integrated wifi card, and third with the cooling system. Forgivable. I realize people make mistakes, but this is ridiculous. I don't have that right now, we're in the middle of a pandemic and I'm already low income being disabled. Don't give me bullcrap about your stupid Discord. Absolute worst customer service, and even worse company all together. I was really excited to buy from IBuyPower thanks to the fantastic discount that they had on some components for their MLK day sale. Hey Ryan, sorry to hear this. So orders are not guaranteed to ship within a day in California. It is very inconvenient..... but they aren't scammers they are just overwhelmed by the release of Ampere combined with Covid-Christmas.They obviously didn't do any kind of Quality Assurance testing if the drive wasn't connected.... so I will have the local PC store check it all out when I pay them to connect the drive that ibuypower charged me to connect and did not.If it all checks out..... and I expect it prolly will.... then this was an awful, frustrating, unpleasant experience....and a waste of my money and time..... but there is no lasting harm done..... nor anything to fight about.I have ordered from them in the past and they been good or great. It is Jan 15th, over 3 months since I ordered and over a month since they received the part for a simple swap.They are fraudulent, and I believe weird cookie cutter reviews with 5 stars that occasionally pop up places are a part of that. Terrible customer service. If you still needed an update on your RMA you may send an email out to nicholas.salgado@ibuypower.com - please include the RMA #, first/last name, and reason for contact. I have given weeks for a support ticket which keeps timing out? Very, very, poor customer service even during covid this is honestly just unreal. And if they can't replicate the problem you owe another bill plus shipping. For a company that is supposedly tech savy you are severely lacking in response to your customers! We provide additional customer support over at our Discord - discord.gg/ibuypower - if you still need assistance please head over to the #support channel in our Discord for instructions on how to open a support ticket. It arrived on January 29th. Your email, financial and other service providers will never email you to confirm personal info or passwords.Go with your gut. Around 9 1/2 months in it started shutting itself down because the CPU was overheating. Find low everyday prices and buy online for delivery or in-store pick-up. We would like to show you a description here but the site won’t allow us. Immediately called customer support before touching anything. Overall, their customer service is really trash. He got it sent out on day 8 of the wait.I received the computer with a malfunctioning video card (the most expensive component).After attempting to call for days, I contacted the guy on Reddit again who set up an RMA (ticket) for a swap. No, my PC was overheating up to temps of 110+ and wasn't shutting down then, that was just when I installed a program to watch the temperatures. I call customer service to for like the 7th time today and the first guy talks to me and says he will call another the department that makes the pc for me and than puts me on hold for 40 minutes. In the Computer and Accessories Store category. I tried calling again and after two hours of being next caller my line was never picked up. If you still needed assistance we provide additional customer support over at our Discord - discord.gg/ibuypower - the #support channel in our Discord has instructions on how to open a support ticket. )Their ordering system screwed up my order, removing the Corsair 850W power supply off the ticket and replacing it with a 600W one, after which they email me and tell me to call them about it. The "town halls" that are held on our Discord is another great way to ask any additional questions you may have. With his assistance I was able to fix the Windows activation issue and determine that iBuyPower never connected the secondary drive. She was told that a replacement LED would be sent and that the software codes for COD:CW and Farcry 6 would be emailed to me. Its sooo ass the worst i've seen from any company ever. I bought a prebuilt computer and it was shipped with a faulty graphics card, to which I then did an RMA and received one with faulty motherboard. After 20 hours on hold over the course of a few days and being unable to reach anyone I had to give up. This CPU lifespan is probably much lessened and is one of the top of the line Ryzen CPU's so not cheap to replace. I got a cancellation email a few minutes later. YOU HAVE A PHONE SERVICE WITH NOT ONE SINGLE PERSON ANSWERING ANY CALLS WHATSOEVER. I had to completely do a clean reinstall of windows on my own to fix these issues. I bought something off this site. I was not happy at all. The Discord team would be happy to assist as much as possible. From waiting in line to speak to them which can last up to an hour. I was informed to join their discord and send emails, and that other people had to call them literally hundreds of times to get through. Order it on Jan 26. I did a rescan for changes and it still does not show up.The LED lighting that I opted for flickers and turns white and stops working intermittently.I paid an extra $30 for "iBUYPOWER Specialized Advanced Packaging System" but the inner box was packed so full of stuff that the tape was bursting. Tragically disappointed in this company. The customer service/tech set up … Not their fault. To them putting me on hold and not being even able to help me much. They shipped it before it was finished and now I have to get someone to finish it.... because I can't. Hey Kelly, sorry to hear about your recent experience. Didnt even process that they received the item for a week after waiting two weeks after it was shipped back. If the fellow said ten words to me during the hour long service call it would be a lot. Called and phone numbers dont work. Customer service with technical issues with this computer. Finally talked to a customer rep and they said it would be another few weeks before they even looked at the machine to repair it. Hey Ian, sorry to hear about this. I feel like now they're basically trying to wait out the last 2 weeks of my parts and labor warranty. Edit: I was able to cancel and got my money back.Scam?I paid for a custom built computer. Over 400 calls in 2 weeks. They only have a 30 day return window which is ridiculous because I feel like this should be considered a manufacturing defect and any other company has to replace or refund the product for the full first year. I know turning on G-sync in RPG games is beneficial. Was not able to get a hold on anyone through phone call or email. Bought my pc almost a month and a half ago and not only have i contacted them multiple times, but i've gotten no response about my order yet. I don't feel sorry for Citron at all. The sales associate also would not even address the poor packaging.I am not happy about the hassle. The payment went through on my end. I am not here to tell you to not buy these products, I am here to tell you my experience. Every red flag so far, but it gets much worse.I declined paying more and sent the card out and got it to them the next day (December 1st, still within 60 days of ordering). I pre-ordered the exact PC I wanted, but thanks to some site errors I ordered 2 different PCs. Cloud9 (C9) is an American professional esports organization based in Los Angeles, California.It was founded by Jack Etienne in January 2013 after he signed the former Quantic Gaming League of Legends Roster. I asked if this was a known issue and was told yes it's a known issue. Following the transition to Global Offensive, he most notably led iBUYPOWER … Waited in line for 15 minutes. I mainly play FPS, MOBA, and RPG games. NAF at StarLadder & i-League StarSeries Season 4 with Team Liquid, NAF at StarLadder i-League Invitational #2 with Renegades, NAF at DreamHack Masters Las Vegas 2017 with OpTic Gaming, NAF at ESL ESEA Pro League Season 2 - Finals with Conquest, NAF at ESL One Katowice 2015 - LAN Qualifier with Team Liquid. Now I have a paperweight sitting here that I still owe over $1600 with financing. The computer wouldnt boot. The liquid cooling system they use is their brand which looks good but is low quality. And if you pay to send them in they just repair what's needed, not replace unless it's completely broken... then ship it back. steel started his professional Counter-Strike career in Source. Even if I get through it appears I will have to ship the whole PC on my dime. I called them 44 times (no joke) to get into the menu options for the automatic recording. Never returned any of my calls or email until AFTER my warranty had expire then tell me it is has no warranty coverage on it like wth???? I know that beyond a doubt.I am trying to cancel my order after having a run in with their phone system trying to fix this problem, as there is no way I will give money to these clowns. I doubt I ever will.Update: After 4 hours on hold (yes 4 hours) I was connected to a tech specialist. Said I might need to cancel the order since it would most likely take a full month or more before the repair and return shippment even happened. I reported them to the BBB and never received a response from them in about a month. However, when I attempted to call the line for their support was CONSTANTLY giving a busy signal. This time they did forward the software keys, but it's been weeks and I haven't seen my LED strip. So when I finally get back in touch with them after trying to repair the issue on my own, they are now e-mailing me and talking down to me like it's my fault for waiting so long to send this in to them. Also I saw that ibuypower is going around telling people to join their discord to get a ticket, do not bother all the tickets are taken up and it just tells you to go call their number. I clicked on personalize and the PC told me that the personalization feature was unavailable because windows was not activated. So why are you selling products with parts that you know fail? I chose to cancel the order from an amd system and chose a intel. Counter Logic Gaming (CLG) is an American esports organization headquartered in Los Angeles, California.It was founded in April 2010 by George "HotshotGG" Georgallidis and Alexander "Vodoo" Beutel as a League of Legends team, and has since branched out into other games.. CLG fields the oldest League of Legends …
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